System for communicating stock information of vehicle, has control unit that is configured to analyze enquiry information for extracting queries of user, and to determine stock information from dealerships corresponding to queries
	DAS A; SUMAN S; NAGARAJU B
	2023-10-10
专利权人	TVS MOTOR CO LTD (TVSM-C)
申请日期	2023-10-10
专利号	IN202341067971-A
成果简介	NOVELTY - The system (100) has user devices (110) receiving enquiry information from a user, where the information comprises queries pertaining to a vehicle. A control unit (120) is communicably coupled to each of the user devices. The control unit receives the information from the devices, analyzes the information for extracting the queries, determines stock information of the vehicle from dealerships corresponding to the queries and communicates the stock information to the user through the devices by voice message, voice call, video call and text message. A navigation unit (130) is coupled to the control unit and the devices. A storage unit (140) records the information. USE - System for communicating stock information of a vehicle in field of customer service and vehicle purchasing. ADVANTAGE - The system ensures automating initial query analysis, information retrieval and response generation, so that the system allows customer care executives to handle more enquiries efficiently and provide prompt resolution for the queries, thus leading to improved customer satisfaction, as customers feel heard and understood. The manual intervention is reduced so as lead to reduced processing time for the enquiries. The system ensures that the users receive accurate, up-to-date information in real-time, thus resulting in improved overall user experience. The language processing capabilities enable real time translation, thus ensuring that customer care executive and prospective customers communicate seamlessly. The system allows access to the real time location data from the users, so that personalized and location-specific recommendations of dealership leading to quick, accurate and personalized responses to customer enquiries are provided. DETAILED DESCRIPTION - An INDEPENDENT CLAIM is also included for a method for communicating stock information of a vehicle. DESCRIPTION OF DRAWING(S) - The drawing shows a block diagram of the system for communicating stock information of a vehicle. 100System for communicating stock information of vehicle 110User devices 120Control unit 130Navigation unit 140Storage unit
IPC 分类号	G06Q-010/08 ; G06Q-030/00 ; G06Q-030/02 ; G06Q-030/06 ; H04M-003/58
国家	印度
专业领域	信息技术
语种	英语
成果类型	专利
文献类型	科技成果
条目标识符	http://119.78.100.226:8889/handle/3KE4DYBR/20086
专题	中国科学院新疆生态与地理研究所
作者单位	TVS MOTOR CO LTD (TVSM-C)
推荐引用方式 GB/T 7714	DAS A,SUMAN S,NAGARAJU B. System for communicating stock information of vehicle, has control unit that is configured to analyze enquiry information for extracting queries of user, and to determine stock information from dealerships corresponding to queries. IN202341067971-A[P]. 2023.

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