Customer service quality improving method for co-operative bank, has set of instructions for improving core service quality dimensions to achieve customer retention and to wade through hyper-competitive banking sector in India
	MUTHUKUMARAVEL A; TAMILARASI R
	2023-10-16
专利权人	BHARATH HIGHER EDUCATION & RES INST (BHAR-Non-standard)
申请日期	2023-10-16
专利号	IN202341069733-A
成果简介	NOVELTY - The method involves measuring objective aspect of customer service by using carefully predefined criteria. Core service quality dimensions are improved to achieve customer retention and to wade through hyper-competitive banking sector in India even though co-operative banks are taking many customer focused initiatives. The customer service is delivered to companies which depend on Indian information technology (IT) firms, where service sector is a major contributor to India's gross domestic product (GDP), and India becomes IT superpower of the world owing to impeccable services rendered to the companies. USE - Method for measuring customer service quality in a bank i.e. co-operative bank, of an IT firm or company. ADVANTAGE - The method enables improving core service quality dimensions to achieve customer retention and to wade through hyper-competitive banking sector in India even though co-operative banks take many customer focused initiatives, thus providing effective and reliable services to customers.
IPC 分类号	G06Q-010/06 ; G06Q-030/02 ; G06Q-040/00 ; G06Q-040/02 ; G06Q-050/10
国家	印度
专业领域	信息技术
语种	英语
成果类型	专利
文献类型	科技成果
条目标识符	http://119.78.100.226:8889/handle/3KE4DYBR/19696
专题	中国科学院新疆生态与地理研究所
作者单位	BHARATH HIGHER EDUCATION & RES INST (BHAR-Non-standard)
推荐引用方式 GB/T 7714	MUTHUKUMARAVEL A,TAMILARASI R. Customer service quality improving method for co-operative bank, has set of instructions for improving core service quality dimensions to achieve customer retention and to wade through hyper-competitive banking sector in India. IN202341069733-A[P]. 2023.

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