Artificial intelligence-driven chatbot system for e-commerce knowledge and service goods e.g. online courses or freelance services, on knowledge dissemination and personalized service delivery e.g. educational courses, has frontend interface integrated into messaging platforms
	AGGARWAL R; SUHAIL; YADAV D; GOEL P; GUPTA L
	2025-03-31
专利权人	AGGARWAL R (AGGA-Individual) ; SUHAIL (SUHA-Individual) ; YADAV D (YADA-Individual) ; GOEL P (GOEL-Individual) ; GUPTA L (GUPT-Individual) ; MEERUT ENG & TECHNOLOGY INST (MEER-Non-standard)
申请日期	2025-03-31
专利号	IN202511031476-A
成果简介	NOVELTY - The system has a frontend interface integrated into messaging platforms. A backend is powered by natural language processing (NLP) and machine learning. A cloud-hosted database is configured to process multilingual queries and facilitate transactions via text, voice, and file inputs. The frontend interface is developed using HTML, CSS, and (RTM: Object-oriented scripting language), supports real-time updates and voice functionality through a web speech API. The backend employs (RTM: High-level programming language) frameworks and NLP libraries, includes spacy and Hugging Face for performing intent recognition and response generation. Translation APIs enable multilingual interactions across five languages. USE - Artificial intelligence (AI)-driven chatbot system for e-commerce knowledge and service (KS) goods e.g. online courses or freelance services, on knowledge dissemination and personalized service delivery e.g. educational courses, consulting services and subscription-based digital content. ADVANTAGE - The system enhances operational efficiency for businesses by automating customer interactions, minimizes human resource dependency, and enables scalability during high-traffic scenarios. The system provides a culturally adaptive and emotionally intelligent chatbot that personalizes user experiences, understands diverse linguistic inputs, and improves customer satisfaction and retention rates. The chatbot leverages advanced chatbot technology to streamline user experience, improve operational efficiency, and enhance multilingual accessibility in digital marketplaces. DETAILED DESCRIPTION - An INDEPENDENT CLAIM is also included for a method for facilitating e-commerce KS goods transactions. DESCRIPTION OF DRAWING(S) - The drawing shows a block diagram of an AI-driven chatbot system.
IPC 分类号	G06F-040/30 ; G06F-009/451 ; G06N-020/00 ; G06Q-030/0601 ; H04L-051/02
国家	印度
专业领域	信息技术
语种	英语
成果类型	专利
文献类型	科技成果
条目标识符	http://119.78.100.226:8889/handle/3KE4DYBR/13309
专题	中国科学院新疆生态与地理研究所
作者单位	1.AGGARWAL R (AGGA-Individual) 2.SUHAIL (SUHA-Individual) 3.YADAV D (YADA-Individual) 4.GOEL P (GOEL-Individual) 5.GUPTA L (GUPT-Individual) 6.MEERUT ENG & TECHNOLOGY INST (MEER-Non-standard)
推荐引用方式 GB/T 7714	AGGARWAL R,SUHAIL,YADAV D,et al. Artificial intelligence-driven chatbot system for e-commerce knowledge and service goods e.g. online courses or freelance services, on knowledge dissemination and personalized service delivery e.g. educational courses, has frontend interface integrated into messaging platforms. IN202511031476-A[P]. 2025.

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